Kasarachi Aja

Coordinated schedules, meetings, and follow-up actions across multiple concurrent projects and partnerships, ensuring seamless operational flow and strategic alignment.

Drove cross-functional collaboration between internal teams and external stakeholders, contributing to the successful execution of talent development and job creation programmes.

Managed comprehensive reporting and programme coordination, facilitating timely decision-making and efficient, aligned execution for a national initiative.

Prepared critical briefing materials and tracked action points, ensuring consistent follow-through on meeting deliverables and strategic objectives.

Coordinated complex domestic and international travel logistics, ensuring seamless itinerary management for high-stakes stakeholder engagements.

Developed impactful executive presentations and reports, improving communication and tracking workflows for enhanced operational accountability.

Directed operations for a 15,000+ delegate conference, coordinating all aspects of support, vendor management, and logistics.

Negotiated hotel rates and commission structures, optimizing costs while maintaining high service quality for delegates.

Managed complex vendor relationships and delegate accommodation logistics under tight, high-pressure timelines, ensuring smooth event execution.

Produced operational reports and escalated blockers to leadership for rapid resolution, integrating post-event feedback to inform future planning.

Executed content and engagement strategy across LinkedIn, X, Instagram, and TikTok, significantly improving visibility and engagement for the startup platform.

Supported planning and partner engagement for Omniverse Deal Room 2.0, a flagship startup event, contributing to successful program delivery.

Conducted comprehensive SEO reviews and content optimization, directly improving platform visibility and user engagement.

Contributed to product positioning and go-to-market strategy, leveraging user feedback sessions to inform key product and growth decisions.

Managed complex executive scheduling, travel, and meeting logistics, ensuring seamless operations for the Chief Strategy Officer.

Prepared detailed presentations and briefing materials for internal and external engagements, facilitating informed decision-making.

Documented meeting outcomes and tracked follow-up actions across teams, ensuring accountability and timely completion of tasks.

Coordinated curriculum development for Web3, P2P, and technical analysis education programmes, ensuring timely and high-quality content delivery.

Managed stakeholder communication between instructors and leadership, maintaining project alignment and fostering collaborative environments.

Led outreach and website content initiatives that significantly increased programme visibility and engagement.

Resolved technical and service-related issues across multiple support channels, partnering with technical teams to improve customer experience and satisfaction.

Supported customer retention through clear guidance and proactive dispute resolution, minimizing churn and enhancing loyalty.

Gathered customer feedback to inform continuous service improvements, leading to enhanced user onboarding and product adoption.

Created a detailed support guide and trained new team members, improving team efficiency and consistency in service delivery.

Managed executive calendars, scheduling, and administrative operations, ensuring optimal time management and productivity for leadership.

Organised meetings and prepared comprehensive presentation materials for leadership, facilitating effective communication and decision-making.

Handled community inquiries, significantly improving response time and engagement across various platforms.